Terms and conditions

Advice or inspection (call out fees).

This is in the event that we are unable to sweep the chimney or need to attend to offer advice and guidence, this may be to measure and assess parts required or give advice on obvious installation ussues (not inc CCTV).

 

Arrival times

Due to the nature of cleaning chimneys, we can only give approximate times. Sometimes a job can take much longer than anticipated, causing us to run late. We book morning and afternoon slots only, but will be happy to call when leaving the job before you.

 

Missed appointments

If Northumbria Chimney Specialists cannot obtain access to your property, a charge of £30 will be invoiced. A reminder system is in place that will remind you of appointment details. Please text or call (07814552623) or email if you are unable to allow or arrange access to your property we understand sometimes appointments need to be changed.

 

Preparation for the chimney sweep

Empty ash pans and fire/stove grates of any ash and unburnt fuel.

Ensure adequate working room in front of the appliance or fireplace (approx 6ft wide 5ft out into room).

 

Travel

We cover a vast rural area and need to justify milage, as such sometimes need to charge to travel, please fill in the form and we will give you a cost, if you book other jobs in your area the travel cost quoted will be shared out, reducing your costs. Our normal routes are West of Newcastle covering Northumberland, but we do travel elsewhere. See areas covered for details.

 

Will there be a mess?

Northumbria Chimney Specialists operate using powerful vacuums and various means of covering fires and appliances to ensure dust and soot is kept to a minimum, it is very rare for there to be any mess other than when we are removing birds nests or other blockages.

 

Payment

We have a mobile card terminal: so no need to worry about having cash on the day.

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Quotes

Would you like a free, no-obligation quote? Simply fill in our 'make a booking form' and we will get back to you.

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